A Comparison of Usability Between Voting Methods Kristen

In order to know if new electronic voting systems truly represent a gain in usability, it is necessary to have information about the usability of more traditional voting methods. The usability of three different voting methods was evaluated using the metrics recommended by the National Institute of Standards and Technology: efficiency, effectiveness, and satisfaction. Participants voted with two different types of paper-based ballots (one open-response ballot and one bubble ballot) and one mechanical lever machine. No significant differences in voting completion times or error rates were found between voting methods. However, large differences in satisfaction ratings indicated that participants were most satisfied with the bubble ballot and least satisfied with the lever machine. These data are an important step in addressing the need for baseline usability measures for existing voting systems. INTRODUCTION Usability is a critical issue for voting systems; even if a voting system existed that was perfectly secure, accurate, reliable, and easily auditable, it could still fail to serve the needs of the voters and the democratic process. Voting systems must also be usable by all voters. A truly usable voting technology should be a walk-up-and-use system, enabling even first time voters to cast their votes successfully. It should be accessible for those voters with disabilities, and it should not disenfranchise particular groups of voters. The Help America Vote Act (HAVA) of 2002 was a landmark piece of legislation in terms of calling public attention to issues such as these.